Speranza Pilates Studio Policies

We look forward to helping each client reach their personal goals. Here at Speranza Pilates Studio, we practice STOTT PILATES® methodology. Class sizes are intentionally small and personalized for our clients; all classes and private/duet sessions are in high demand. In order to best serve our clients, we have established the following policies.

General

• Every client is required to complete a client profile/Client Intake Form before attending class. This helps us get to know the client better, as well as understand their goals with Pilates. If the client(s) is truly a newbie to the movement system (or to movement in general), we require at least one private session to introduce the client to the equipment.
• There are no walk-in appointments available. We are currently set up to take clients by appointment only.
• To ensure everyone's safety and uphold our high standards, we ask that all clients — whether new, experienced, or even a trained Pilates instructor — complete at least one private session or our Discovery Pilates Package before diving into group classes.
• Private and Duet Sessions, and Equipment classes are 50-55 minutes long.
• Group Pilates sessions are 40-50 minutes long.
• For your safety, please do not enter the exercise space of the studio and use equipment without an instructor.
• Everyone is expected to clean the equipment, mats, or props that they use.
• Speranza Pilates Studio is not responsible for lost or missing items.

Payment

• Payment is due before or on the same day of a session or class. Speranza Pilates Studio accepts cash, checks made out to Nadine Sta. Ana, PayPal (speranza.pilatesbgc@gmail.com), and all major credit cards processed via Paypal or Maya (Mastercard, Visa, American Express, and Discover).
• Prices are subject to change without notice.
• There will be a ₱3,000 fee for all returned checks.
• There are no refunds or transfers of packages. All sales are final.
• Classes and sessions are non-refundable. All packages have an expiration date.

Cancellation and No Show Policy

• For all Pilates sessions, please inform us at least 9pm of the day before your session if you need to cancel, or the session will be forfeited.
• If an appointment is not canceled within the cancellation policy time, the client will forfeit the fee (be charged) for the session or class.
• Clients can cancel by calling or texting +63 917 833 5203 until 9pm of the day before the start of sessions, clients can call or text, or use the Scheduling calendar to cancel.
• If part of a duet (two people) cannot attend a lesson, the partner has the choice to (a) cancel the lesson or (b) pay an additional₱800 for a private lesson.
• If a client is late to an appointment, their end time will be as scheduled without an extension.
• Please be advised that cancellation request after 9pm will be received 6am the next day. If a client does not cancel, or is a no show to the scheduled class, they are subject to the full charge of the session.

Liability Release

I voluntarily consent to participate in an exercise program and/or assessment with Speranza Pilates Studio, also referred to as "Speranza Pilates Studio" in this document.

We recognize that these activities may at times be strenuous. You have been advised and understand that participating in any exercise program presents some unavoidable risk of injury, especially to people who have pre-existing injuries, illnesses, or medical disabilities. By participating in our exercise program, you affirm that you are in good physical condition and do not suffer from any disability that would/could prevent or limit your participation.

We understand that a medical evaluation is advisable before commencing any exercise or conditioning program. By your participation in any of these activities, you acknowledge that you have either had a physical examination and have been given your physician's permission to participate, or that you have decided to participate without the approval of your physician. You have and will continue to keep us fully informed of any physical condition or disability that would prevent or limit your participation in an exercise program.

You consent to the use of tactile cues by our team to direct the proper body positioning during exercises.

You consent to photos or videos being taken for client progress record keeping and marketing purposes.

We understand that in rare cases, physical exercise can cause dizziness, chest discomfort, nausea, and joint or muscle soreness. You assume all risks involved and hereby waive, release, and forever discharge Speranza from any and all claims, suits, losses, or causes of damages, injury, disability, or death, including claims for negligence, arising out of or related to your participation in any Speranza exercise program or assessment. You fully understand that you may injure yourself as a result of your participation in this exercise program, and you hereby release Speranza from any liability now or in the future, including but not limited to heart attacks; muscle strains, pulls, or tears; broken bones; knee, lower back, or foot injuries; and any other illness, soreness, or injury, however caused, occurring during or after your participation in the exercise program.

In consideration of your participation in this exercise program, you, for yourself, your heirs, next of kin, guardians, executors, administrators, and assigns, hereby release Speranza, its owners, officers, directors, shareholders, employees, trainees, and contractors from any claims, demands, and causes of action arising from your participation in the exercise program.

Speranza shall not be responsible or liable for any articles lost, stolen, or damaged, in or about the studio or on location.

You have read and understand this informed consent and release of liability, and it accurately sets forth your intentions. You agree to be bound by its provisions.